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Jillian Henzler

Jillian Henzler is the Northern Ohio Assessment Recovery Director. Jill earned her law degree from Cleveland-Marshall College of Law in 2012, after graduating from La Roche College with a degree in English. During her time at Cleveland-Marshall, Jillian was a member of the Cleveland State Law Review.

Jillian Henzler

What is a reasonable late fee for delinquent community association assessments?

Leave a Comment / Assessment Recovery, Collections /

Community associations depend upon the timely payment of assessments to maintain operations and protect property values within the community. Essential services including landscaping, snow removal, insurance coverage, and the maintenance of appropriate reserve funds depend upon the regular and consistent payment of assessments by owners. Even in well-managed communities, however, delinquencies occasionally arise. When they do, […]

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Effective Communication Strategies for Community Association Boards

Leave a Comment / About Associations, Communications /

Effective communication is vital for board members. In fact, it is the cornerstone of a thriving community association. Enhanced communication can make owners feel informed, involved, and empowered, and ultimately encourages confidence and participation.  Let’s delve into why communication matters: Transparency builds trust. Board members should openly share information about decisions, financial matters, and community

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Collection of Delinquent Assessments Through Bankruptcy By: Jillian M. Henzler, Esq.

Blogroll, Collections /

When an owner becomes delinquent on association assessments or other obligations, they may consider bankruptcy as a solution to their financial problems.  A bankruptcy filing triggers a number of federal laws that affect an association’s ability to collect delinquent assessments. Most notably, upon the filing of a bankruptcy petition, an automatic stay on collection action

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The COVID Collections Crisis, By: Jillian M. Henzler, Esq.

Blogroll, Collections, Federal & Regulatory /

The COVID-19 pandemic created a year of unforeseen circumstances and changed virtually every aspect of our daily lives.  The federal response to the COVID-19 pandemic came in the form of the Coronavirus Aid, Relief, and Economic Security Act, or the CARES Act, which was signed into law on March 27, 2020.  While it placed a

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Pet Policies: Regulating Our Furry Friends, By: Jillian M. Henzler, Esq.

About Associations, Blogroll, Enforcement /

Board members generally have authority to adopt and enforce rules within their community. While most rules are created to protect the owners and residents living in the association, a large number of households also include pets. Boards can, and should, seek to adopt pet policies to ensure that man’s best friend does not turn into

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Protecting Your Community Association from Incivility By Jillian M. Henzler, Esq.

About Associations, Operations /

Serving on an association’s board can be an extremely important task, but can sometimes become challenging if faced with uncivil owners.  Thankfully, there are a few things the board can do to maintain order within the community. Increased communication and education.  We find that the root of a number of owner complaints relate back to

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