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Jillian Henzler

Jillian Henzler is the Northern Ohio Collections Director. Jill earned her law degree from Cleveland-Marshall College of Law in 2012, after graduating from La Roche College with a degree in English. During her time at Cleveland-Marshall, Jillian was a member of the Cleveland State Law Review.

Jillian Henzler

Effective Communication Strategies for Community Association Boards

Leave a Comment / About Associations, Communications /

Effective communication is vital for board members. In fact, it is the cornerstone of a thriving community association. Enhanced communication can make owners feel informed, involved, and empowered, and ultimately encourages confidence and participation.  Let’s delve into why communication matters: Transparency builds trust. Board members should openly share information about decisions, financial matters, and community […]

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Collection of Delinquent Assessments Through Bankruptcy By: Jillian M. Henzler, Esq.

Blogroll, Collections /

When an owner becomes delinquent on association assessments or other obligations, they may consider bankruptcy as a solution to their financial problems.  A bankruptcy filing triggers a number of federal laws that affect an association’s ability to collect delinquent assessments. Most notably, upon the filing of a bankruptcy petition, an automatic stay on collection action

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The COVID Collections Crisis, By: Jillian M. Henzler, Esq.

Blogroll, Collections, Federal & Regulatory /

The COVID-19 pandemic created a year of unforeseen circumstances and changed virtually every aspect of our daily lives.  The federal response to the COVID-19 pandemic came in the form of the Coronavirus Aid, Relief, and Economic Security Act, or the CARES Act, which was signed into law on March 27, 2020.  While it placed a

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Pet Policies: Regulating Our Furry Friends, By: Jillian M. Henzler, Esq.

About Associations, Blogroll, Enforcement /

Board members generally have authority to adopt and enforce rules within their community. While most rules are created to protect the owners and residents living in the association, a large number of households also include pets. Boards can, and should, seek to adopt pet policies to ensure that man’s best friend does not turn into

Pet Policies: Regulating Our Furry Friends, By: Jillian M. Henzler, Esq. Read More »

Protecting Your Community Association from Incivility By Jillian M. Henzler, Esq.

About Associations, Operations /

Serving on an association’s board can be an extremely important task, but can sometimes become challenging if faced with uncivil owners.  Thankfully, there are a few things the board can do to maintain order within the community. Increased communication and education.  We find that the root of a number of owner complaints relate back to

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